How to use Quick Assist/Remote Assistance feature in Windows 10

Windows 10 Quick Assist

The feature known as Quick Assist was released as an update for the typical Windows Remote Assistance feature at the occasion of Windows 10’s anniversary. This facility or feature allows a Windows 10 user to help another Windows 10 user to troubleshoot his/her PC. You can do all this simply by staying in front of your own system. So if you know a solution to the problem (your friend’s PC is facing), you can simply solve it anytime without going anywhere using this all new Windows 10’s Remote/Quick Assist feature.

Why this Windows 10 Quick Assist feature?

This feature has been designed for the Windows 10 users only, to quickly assist each other in case of any system problem. This is what the name suggests, to assist quickly.

Although, it’s an update of the Windows Remote Assistance feature, it’s easier to use with a simpler interface than the former tool.
You, for example, are sharing your mind with one of your friends and he says that he is going through a system problem recently. You, with this Windows 10’s Quick Assist feature, can connect with your friend’s PC, analyze the problem and can solve it, all in a few minutes without actually going anywhere.
This, however, is an extraordinary feature which has helped many in remotely assisting one another in solving out different problems in Windows 10.

What does it take to start this Windows 10’s Quick Assist connection?

You can’t simply connect to the PC facing problems on your own. To use this feature, both the victim and the assisting system must be active. Also, it requires efforts from both the parties to establish a connection between the two systems.
More importantly, both the systems must have this Quick Assist feature installed in the Windows 10 operating system in order to be functional. In case you don’t have Windows 10 installed on your PC, Windows Remote Assistance feature would do the needful (for the earlier versions of the Windows).

Steps to Engage Windows 10 Quick Assist (Remote Assistance) Feature:

In this section we’ll tell you the simple steps following which you can engage Windows 10 Quick Assist feature on your PC. Keep reading for this.

Step1: Click the Start button and search Quick Assist. Press Enter.

Or,

Click Start and navigate to Windows> Accessories> Quick Assist to open this application.

Quick Assist Windows 10

Step2: If you want to provide assistance to someone in need, click the Give Assistance option.

Windows 10 Quick Assist Give Assistance

Step3: A sign-in screen would pop up on your screens where you’ll need to fill the username and password of your Microsoft account.

sign in Microsoft account

Once you’ve filled these details, click Sign-in to obtain a security code with a 10 Minute validity (it would expire after that).

obtain security code

You can click Give Assistance option again to obtain a fresh code in case the first one has expired.

The role of the Other Person

Step1: Tell your friend (who’s facing problems) to launch the Quick Assist application on his/her PC and Click Get Assistance feature (to ask for the help). They can simply navigate to Start> Windows> Accessories> Quick Assist to open this application.

Step2: Tell them the security code you just obtained and entered in your own PC, after clicking the Give Assistance option.

Note: The code stays valid for 10 minutes only, so you need to be fast to successfully set up a connection between the two systems.

Step3: Enter the code and press Submit. A confirmation prompt will be shown on the victim’s screen where he/she has to agree to provide access to their PC.

Congratulations!

That’s it. You are now, given an access to the victim’s PC where, you’ll see the other desktop in a window on your own screen. You can access all their files and applications being in front of your own PC. In other words, you’ll be given a legal authorization to change the settings of the victim’s PC where, you can use it like the real owner of the computer for a specific point of time.

Just troubleshoot their PC, change the required settings or eliminate a malware to solve the problems the system is facing. You can change it all through your own computer, believe me.

How to use it?

Certain icons are made available on the top of the screen to annotate (draw on the screen), change the size of the window, open Task Manager, to pause the Quick Assist feature or to end it. You can make arrows or round the things to highlight them which at the same time will be visible to the other user (the victim) to remember the overall procedure. This will act like a guide for the victim at the same time.

Change the settings as required to solve their problems, but be cautious while changing the network settings as this can end your connection without any warning or notice. So pay attention to avoid the need of setting up the connection back again. Click the Remote reboot option to reboot the victim PC to implement the changes. This won’t automatically finish your Quick Assist connection.

Click the End icon (on the top) to end the connection anytime.

So, this was all about engaging the Windows 10’s Quick Assist feature employed by Microsoft and using it to help the people in need. Join the discussion by posting your Feedback/Queries in the comment section. Also, Like and Share this article, to lend help to the people looking for the same kind of thing.

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